US, CAN & AU: 7-21 days.
Western Europe: 7-30 days
Asia: 7-30 days
Rest of World: 10-45 days.
We will reship a new item free of charge if you did not receive your first item within 60 days of ordering. If it is the case, please contact our customer service department.
Please note that the shipping time depends of the time of the year. There might delay during holidays.
Returns and Exchanges can be made by voomart.com. Refunds will be processed via a store credit, a unique gift card number will be issued for you. To return or exchange products you have to contact our customer service within seven (7) days of receiving your package, this date will be verified.Any claims made after seven (7) days will NOT be accepted. Some restrictions apply, verify if your product is eligible for returns.
Items on clearance sale cannot be returned.
How do I make a claim?
For a fast request processing, please follow these 5 easy steps:
***On any circumstance DO NOT send the products back to the shipping address on the package. The reason is simple, it will be shipped to a warehouse center and not to the office where we process returns.***
On returned items and exchanges, a store credit will be issued to you. A store credit is a unique gift card number that is emailed to you. You can use it towards any future purchase on Voomart.com or any of our affiliated websites.A store credit expires after one year.
Please note that:
Unfortunately we can NOT guarantee a cancellation can be made but If you just passed your order,contact us, we will try our best to locate your order and make the cancellation. Once you pass your order, we have an automated system that helps us ship your order in less than 24h. For that reason, it is almost impossible for us to process a cancellation in time. Please note that there is a $4.95 cancellation fee for system transactions.
If we were unable to cancel your order, while the product arrives, you have seven (7) days to send it back to us.On returned items and exchanges, a store credit will be issued to you. A store credit is a unique gift card number that is emailed to you. You can use it towards any future purchase on Voomart.com or any of our affiliated websites.A store credit expires after one year.We will provide store credit for the product value, without the shipping fees.Contact us for return procedure. Please note that some restrictions apply on final sales and some products for hygiene reasons, are not taken back for refunds.
If an item was missing on the box, we will send you a new item as soon as possible.
Please verify if you have more than one tracking number. Different products can come from different warehouses. Different items often come in separate packages.
How do I make a claim?
For a fast request processing, please follow these 4 easy steps:
We make the best efforts to ensure that all orders are carefully inspected by our staff for damages and defects prior to leaving the warehouse.
In the case of defective or wrong items, please contact customer service via e-mail within14 days of delivery and provide the nature of the defect.Any claims made after 14 days will NOT be accepted.Our excellent customer care team will work with you to resolve the situation.
In a case of a "Manufacturer Defective Item" or a wrong item sent to you, a new product will be sent to replace the damaged one. We will send you a new item as soon as possible. We are always available to help you solve any issues.
“Manufacture Defect” is a problem that becomes part of the product when it is made, as a frailty or shortcoming in a product resulting from a departure from its design specifications during production.
For a fast request processing, please follow these 4 easy steps:
Please note that countries customs can delay packages by many weeks, and we do not have any control on your local customs laws or delays.
While contacting customer service via e-mail, specify your invoice number (Starts with #….), contact information, and a list of the non received items. Our customer service representatives will take care of your situation.
We only ship new products with brand new packaging. If a damaged item is received due to rough delivery, Voomart.com is not liable for these damages, claims can be made with the carrier company.
Any refused or unclaimed packages will be charged all actual shipping costs. Shipping carriers charge for both to and return shipments.
If any wrong address is provided contact us as soon as possible. Unfortunately, we NOT guarantee that this modification can be made within in any certain time frame but we will do our best to locate your order and make the address change.
If your package is already shipped or processed by warehouse (we have a really fast order processing) any address changes can be made by you directly with the shipping carrier. Our customer service team will be there to provide you the carriers contact information you need.
In the case o wrong size or color received we will send you the right item again and you can keep the one we first sent to you.
Please contact customer service via e-mail within seven (7) days of delivery and provide the nature of the mistake.Any claims made after seven (7) days will NOT be accepted.Our excellent customer care team will work with you to resolve the situation.
For a fast request processing, please follow these 4 easy steps: